Returns and Exchange Policy

Orders from the fu-mech.sa online store are returned under the return policy shown in the store and the E-Commerce Law. Project supply is returned with prior written approval, on the terms below.

Project supply

• The product must be unused and uninstalled, in factory packing and full quantities.
• Return costs are borne by the client unless the error is ours.
• The amount is settled by credit note or transfer as agreed.

Not returnable

• Items made or cut to order, such as Fu-Mech fabricated products and cut or threaded pipe.
• Items imported specially for a project in a model or size not held in stock.
• Items that were installed, pressure tested, or damaged by poor storage or installation.
• Sprinklers once the protective cap is removed or they are installed.

Defective or wrong items

Tell us as soon as you find it, with photos and the order or invoice number. We replace, repair or refund it; defects that appear later are covered by the warranty.

To request a return: WhatsApp or info@fu-mech.com with the order or invoice number and the reason.

Last updated: 13 November 2026